No matter where you are on your digital transformation journey, our customer success offerings are designed for every need—now and in the future.
Success offerings, reimagined
Our success offering framework is designed to help your business thrive. It supports the way you do business today—across multi-cloud and on-premises environments. This means you'll see value faster and accelerate your ROI. Ensure a successful data-driven digital transformation with a continuous level of superior support.
Connecting our offerings to your Business Outcomes
With our scalable customer success framework, you can tailor your services to match your business needs. Our Premium and Signature Select services offer an enhanced experience that includes advanced, assisted, and proactive support; education services; Assurance and Guided services for business-critical deployments. Our services deliver a connected and seamless experience to achieve your business outcomes.
Take service and support to the next level
Informatica success offerings are built for the way you do business today—and in the future.
See how we are setting the standard.
| Informatica | Mega Stack Vendors |
Niche Vendors |
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| Self-Service | Knowledge center | 
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| Online community |
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| Assisted Support | Support hours | 24x7 | 24x7 | 24x7 |
| Unlimited cases |
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| Critical response hours | 30 minutes | 1 hour | 2 hours | |
| Option to escalate (on-demand) |
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| Proactive Services | Dedicated teams |
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| Additional cost |
| Emergency response team |
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| Live assistance |
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| Scheduled consults with subject matter experts |
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| Success Services | Dedicated success teams |
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| Value Accelerators |
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Certifications and Customer Service Awards
Informatica has earned top marks in customer loyalty for 12 years in a row and ranks #1 in customer experience.
Get in touch with our experts.
