2-1-1 San Diego is a resource and information hub that connects people with community, health, and disaster services through a free, 24/7 stigma-free confidential phone service and searchable online database.
“The impact we’re making with Informatica and Salesforce is profound. We’re better able to direct clients to the right resources because we have more information up front.”
Business Need
- Ingest data from 1,200 different partners in a variety of formats
- Create a single golden record for each caller and partner
Challenges
- Provide clients with faster access to the social services they need
- Enhance visibility for partners when providing community services
- Improve phone call efficiency when interacting with clients
Solutions & Results
- Improves service outcomes for more than 100,000 people, with the potential to grow beyond 1 million
- Reduces average call time and cost to serve each caller
- Enables tracking of outcomes and better coordination between agencies
Products & Services
MDM – Customer 360
Strategically manage and securely share customer information for great customer experiences.
Intelligent Cloud Services
A next-generation iPaaS, re-imagined for new data management challenges with a microservices architecture.
